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Aurumaris Professional – Accueil

Delivery and returns

Last updated: 16 September 2026

This page sets out the delivery, return and refund terms that apply to orders placed on www.aurumaris.fr, including through the Smart Serum page.

1. Delivery areas

Our products are delivered to:

  • France
  • Belgium
  • Luxembourg

For any other destination, the Customer may contact customer service to be put in touch with the relevant distributor.

2. Delivery methods and charges

Orders are prepared and shipped by our logistics partner DobbyLogix.

  • Pickup point delivery: free for the destinations offered.
  • Home delivery: EUR 5, free for orders of EUR 60 or more.

The carrier is chosen according to the destination and operational constraints.

3. Delivery times

  • France: approximately 48 hours after dispatch.
  • Belgium and Luxembourg: approximately 3 to 5 working days after dispatch.

Delivery times are indicative. In accordance with applicable regulations, the Seller remains responsible for the proper performance of the sales contract. In the event of a significant delay, the Customer may contact customer service to find a suitable solution.

4. Receiving the parcel

On receipt, the Customer is asked to check the condition of the parcel. If there is a visible problem (damaged parcel, missing or damaged product), the Customer is asked:

  • to note reservations with the carrier where possible;
  • to inform customer service as soon as possible.

This allows the case to be handled quickly.

5. Unclaimed or undeliverable parcels

If the parcel is not collected within the carrier’s time limit, or if the address is incorrect or incomplete, the parcel is returned to the logistics warehouse. A fixed flat-rate deduction of EUR 10 is applied to cover:

  • the initial shipping costs;
  • the carrier’s return costs;
  • logistics handling costs.

Any remaining balance is refunded once the returned parcel has been received and checked.

6. Right of withdrawal

The Customer has 14 days from receipt of the order to exercise the right of withdrawal. For hygiene reasons, cosmetic products can only be returned if they are:

  • unopened;
  • unused;
  • still sealed;
  • in their original packaging.

The Customer informs customer service of the decision to withdraw.

7. Return address

After confirmation by customer service, products must be returned to:

DobbyLogix
1 Rue haute
55600 Juvigny-sur-Loison
France

Return costs are borne by the Customer, unless the error is attributable to the Seller.

8. Refunds

In the event of a valid withdrawal, the Seller refunds:

  • the price of the product;
  • the standard delivery charges originally paid.

The refund is made within a maximum of 14 days of notification of withdrawal. However, the Seller may withhold the refund until the goods have been received back or proof of dispatch has been provided. The refund is made using the same payment method as the original order, unless otherwise agreed.

9. Help

For any question about delivery, tracking or returns: contact page or service@smartserum.fr.

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